February 20, 2010

Action at heats of UK Barista Championship

February 20, 2010

Went little crazy on new books

February 17, 2010

Love this back cover of 37 Signal's new book

More @ http://bit.ly/6Ajrz

February 17, 2010

Slept in a trough last night

Sleep statistics for 16 - 17 Feb (Wed).

Went to bed / woke up: 00:30 / 07:23
Total time: 6h 53m

Analysis made by Sleep Cycle.

My sleep graph for the entire night:

February 12, 2010

Beautiful short film with amazing atmosphere and effects

February 9, 2010

Wait, don't leave this page! WTF?

At first I couldn't quite decide if this was genius (in a mad way).. or intrusive. But it certainly piqued my interest. I got a link from a colleague to check out an online banking service at www.zendough.com (yes, bad name). I took a 5 second peruse and hit "cmd+w" to get away. Not interested.

All of a sudden, up pops a window asking for feedback on why I was leaving so quickly. And then a follow-up question about what I was looking for. Was this a person ("Jenny") or just a bot. I asked and "it" said it was indeed a "live virtual agent". Oh dear.

But it then seemed to unravel quite quickly. Even when I asked basic questions.

I was left with a slightly dirty feeling that this company actually doesn't give a stuff about real service. And if they're so eager to throw me into such a slapstick, half-assed 'touch-point, they're most certainly not worth any further consideration.

(It prompted me to do a quick check out the world of "live virtual agents".... totally shady. Zendough, what are you thinking!?)

February 9, 2010

New Facebook design... in theory looks good

The previous navigation was particularly confusing so this looks like a much needed update. Notifications now seem to be aggregated (finally). Interesting too that Chat is getting out of its footer ghetto and figuring more prominently on the page. So in theory looks sensible (if not particularly surprising or delighting) but the test will come from usability...