Wait, don’t leave this page! WTF?


At first I couldn’t quite decide if this was genius (in a mad way).. or intrusive. But it certainly piqued my interest. I got a link from a colleague to check out an online banking service at www.zendough.com (yes, bad name). I took a 5 second peruse and hit “cmd+w” to get away. Not interested.

All of a sudden, up pops a window asking for feedback on why I was leaving so quickly. And then a follow-up question about what I was looking for. Was this a person (“Jenny”) or just a bot. I asked and “it” said it was indeed a “live virtual agent”. Oh dear.
But it then seemed to unravel quite quickly. Even when I asked basic questions. 

I was left with a slightly dirty feeling that this company actually doesn’t give a stuff about real service. And if they’re so eager to throw me into such a slapstick, half-assed ‘touch-point, they’re most certainly not worth any further consideration.
(It prompted me to do a quick check out the world of “live virtual agents”…. totally shady. Zendough, what are you thinking!?)

More to explore

Amazing bodysurfing session followed by meet-up of interesting people upstairs at Bondi Pavilion. #ftw #sorryfriendsOS

Read More »

[youtube https://www.youtube.com/watch?v=1pWYu8t5o4o?feature=oembed&enablejsapi=1&origin=http://safe.txmblr.com&wmode=opaque&w=500&h=281] Design solution brimming with utility and simplicity. Beautiful. (via https://twitter.com/templeoflove) (Source: https://www.youtube.com/)

Read More »

Leave a Reply

Your email address will not be published. Required fields are marked *